How it works

Four stages,
one continuous
loop.

Centner AI isn't a chart or a note — it's a loop. Every interaction feeds the next. Every encounter makes the system, and the next visit, smarter. Here's what that looks like end-to-end.

01
Before the visit

Arrive known.

Intake happens before the visit. The patient answers real questions in real language — the system cascades, clarifies, and flags what matters. By the time the provider walks in, the chart is pre-contextualized, safety-flagged, and ready.

What the patient does

Answers an adaptive intake in 5–10 minutes from their phone. Uploads prior labs, medications, wearable data.

What the system does

Parses, structures, cross-references against history, raises safety flags, and drafts the first-visit chart.

What the provider gets

A fully loaded chart, a point of view, and a suggested approach before the first handshake.

02
During the visit

Encounter, captured.

The provider looks at the patient. The system listens. SOAP notes, orders, follow-ups, and referrals assemble themselves in the background — ready for provider review the moment the encounter ends.

Ambient capture

Works across in-person, telehealth, and hybrid. Nothing to start, nothing to stop.

Structured output

SOAP, HPI, ROS, plan — separated, labeled, editable. Orders pre-populated based on the conversation.

Copilot assistance

Mid-visit, ask: "Pull her last A1C trend." "Any contraindications for NAD+?" Answers inline, cited.

03
After the visit

Protocol delivered.

A personalized plan lands in the patient's portal before they leave the building. Therapies, supplements, labs, appointments, home tasks — with clear context and an explanation they'll actually read.

The protocol

Auto-generated from 40+ evidence-weighted templates, adapted to the patient's chart, contraindications, and goals.

The plan

Scheduled. Members see what's due this week, what's coming, and what's been completed — in a language they speak.

The handoff

Front desk, pharmacy, scheduling, billing — all pick up the thread automatically. No paper, no pass-offs.

04
Between visits

Life, looped in.

Wearables, messages, adherence, outcomes, and new lab results loop back continuously. The patient gets a 24/7 companion. The provider gets a chart that's always current. The system gets smarter by the day.

Always-on companion

Patients ask anything — about protocols, supplements, symptoms, or appointments — and get grounded answers.

Drift detection

Biomarker or adherence drift triggers a provider alert before it becomes a problem.

Next visit is smarter

When the patient returns, the chart opens with everything that happened between visits — summarized.

Different surfaces,
same source of truth.

Role 01

The Provider

Opens a chart that's already thinking. Speaks normally. Signs notes in seconds. Asks the copilot anything, mid-visit. Walks out five minutes early.

Role 02

The Patient

Answers real questions, gets a real plan, has 24/7 support for the things they were afraid to email about. Feels seen — not processed.

Role 03

The Staff

Runs the day from one screen. Queue, rooms, vitals, kiosks, payments, messages — in one fabric. Stops saying "sorry, that's in the other system."

Role 04

The Clinic owner

Sees what's working, what's not, and what each provider is doing — across every service, every patient, every KPI. Finally.

See a live patient move through.
45 minutes, start to finish.

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